Presented at INGroup in July 2026, this talk by Professor Randall S. Peterson explores the complex dynamics of workplace conflict and its impact on team effectiveness. Drawing on his non-linear career path and extensive research, Peterson distinguishes between different types of conflict, such as interpersonal clashes and logistical disagreements.
His research highlights that while proactive strategies—such as skill-based task assignments—boost overall performance, reactive approaches often reduce team satisfaction. Furthermore, Peterson details how unaddressed conflict escalates across organizational hierarchies through mechanisms like contagion or scapegoating. Ultimately, he demonstrates that resolving conflict by focusing on shared collective goals rather than individual grievances is essential for fostering high-performing teams.
View slides: INGroup July 2026 presentation